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Bibliotecas | Instituto Politécnico de Castelo Branco
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Calidad total en la gestion de servicios See original record

Type
MON
Creator
A. Zeithaml, Valarie
Publisher
Diaz de Santos
Identifier
URN:ISBN:8479780614
Title
Calidad total en la gestion de servicios
Contributor
Parasuraman, A.
L. Berry, Leonard
Date
1993
Language
spa
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