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O objectivo deste estudo foi medir o grau de orientação para o mercado dos maiores grupos hoteleiros de Portugal. Após uma breve explanação sobre a orientação para o mercado e o segmento hoteleiro em Portugal apresentou-se um estudo empírico realizado junto dos maiores 20 grupos de hotéis de Portugal, utilizando como instrumento de colecta de dados, a tradicional escala Markor (Market orientation) adaptada ao sector hoteleiro. Constatou-se nas organizações investigadas uma boa capacidade de geração de informações de mercado e resposta ao mercado. Porém os resultados obtidos com o constructo da disseminação de informações de mercado ficaram abaixo das expetactivas. Portanto, o desafio actual para as principais redes de hotéis de Portugal é propiciar a melhoria da disseminação interna das informações que os profissionais de marketing recolhem junto ao mercado.

In view of the importance of the hotel segment for the tourism and for the economy of countries such as Portugal, the objective of this study was to measure the level of orientation for the market of the largest hotel groups of Portugal. This investigation initially emphasized the importance of the marketing for the organizations, mainly the orientation for the market. After a brief explanation on the hotel segment in Portugal, an empirical study was presented, of quantitative, exploratory and traversal character, performed with the largest groups of 20 hotels of Portugal, using as an instrument of collection data, the traditional Markor scale (market orientation) adapted to the hotel sector. After analyzing the data, it was found in the investigated organizations that a good capacity to generate market information and response to the market, which formed two of the three constructs of Markor scale. However the results obtained with the construct of the dissemination of market information were below the expectations. It was possible to conclude that marketing professionals of the large hotel groups in Portugal are well oriented to the market, something not shared by other investigated departments of the hotels. So the current challenge for the main networks of hotels in Portugal is to improve the internal dissemination of information that marketing professionals gathered at the market.